Returns & Exchanges Policy

At Titan Ball Machines, we stand behind our engineering and want you to be completely satisfied with your training equipment. If your machine does not meet your performance expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Machine

Securely pack the ball machine in its original heavy-duty packaging, including all accessories, remotes, and charging cables to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to the box and drop it off at any authorized carrier location; we recommend keeping a copy of your tracking receipt.

4

Inspection and Refund

Once our technicians verify the machine's condition, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing